1. Shipping Policy
• Order Processing Time:
All orders will be processed and shipped within 24–48 hours after successful confirmation (excluding weekends and holidays).
• Estimated Delivery Time:
- Domestic (Vietnam): 1–5 business days
- International: 7–21 business days, depending on destination and shipping method
• Shipping Fees:
- For international orders, shipping fees will vary depending on the country, destination, and package weight.
- Customers are responsible for any customs duties or taxes charged by the destination country.
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2. Return Policy
• Return Window:
If the issue is confirmed to be from ROOST (e.g., manufacturing defect or wrong item), you may send the product back to ROOST’s warehouse/store address after confirmation.
ROOST accepts returns within 7 days from the date of delivery.
• Return Instructions:
Please contact us via [0702435654 / IG: @Roostslides / roostslides@gmail.com] for detailed return instructions.