INTERNATIONAL SHIPPING & RETURN POLICY
1. Shipping Policy
• Order Processing Time:
All orders are processed and shipped within 24–48 hours after successful confirmation (excluding weekends and holidays).
• Estimated Delivery Time:
• Domestic (Vietnam): 1–5 business days
• International: 7–21 business days depending on destination and shipping method
• Shipping Fees:
• For international orders, shipping fees will vary depending on the destination country and package weight.
• Customers are responsible for any customs duties or taxes charged by the destination country.
2. Return Policy
• Return Window:
Returns are accepted within 7 days from the date of delivery.
• Non-returnable Items:
• Used, dirty, or damaged products caused by the customer
• Discounted or promotional items (unless defective)
• Return Instructions:
Please contact us via [0702435654 / IG: @Roostslides / roostslides@gmail.com] for return instructions.
Once confirmed, you may ship the product back to our warehouse/store address.
If the issue is confirmed to be from ROOST (e.g. manufacturing defect or wrong item).
